Security awareness training for hospitality

Hospitality companies are targeted primarily through social engineering against frontline staff. Common attacks include vishing calls impersonating management or guests to extract card details or authorize payments, phishing emails impersonating booking platforms (Booking.com, Expedia) requesting credential resets, vendor fraud emails requesting payment detail updates, and coordinated email-and-call campaigns targeting accounts payable. Guest data and payment credentials are the primary objectives.

Yes. Brightside's micro-courses are written for non-technical audiences in plain language. Sessions are short, designed to fit between check-ins, before a shift, or during a break, and assume no prior security knowledge. The training covers exactly the scenarios frontline hospitality staff face: social engineering calls, fake guest requests, and payment fraud attempts.

Yes. Brightside's course library covers phishing, social engineering, payment fraud, and credential theft, all topics directly relevant to hospitality staff who handle guest payments. The platform produces per-employee training completion records and simulation results that can be used to document ongoing security awareness efforts for audit and compliance purposes.

Yes. Brightside uses dynamic employee groups based on department, role, or any attribute synced from your HR integration. You can run a vishing campaign targeting front desk staff only, a phishing campaign for accounts payable, or a company-wide awareness program, all from the same platform, with per-department reporting.

Yes. Our vishing simulator supports "Hybrid Attacks." This combines a live AI voice call with a trackable phishing email, testing your employees' ability to recognize multi-channel social engineering tactics.